Billing Terms

Order payment:

As soon as we receive your order payment by 10 AM, the order will be dispatched on the same day else on the next morning.

The payment for your order which includes product cost, Shipping cost and tax can be paid either by your credit card or by PayPal account. This transaction appears as ‘NSW Support’ on the cardholder’s statement.

If you wish to manually transfer the amount to our bank account, please email us the receipt along with your order details to


We have a flat shipping rate on all orders across Australia. In case of any heavy orders/bulky items, there might be an additional charge which will be notified by our customer service team.

We have free shipping for all the orders above $500. If you find any issues, please feel free to contact us.


The delivered order can be refunded/returned only if the buyer notifies the seller within 7 days of order delivery. The buyer must contact the customer service by email or through the contact form in the website. Shipping charges are non refundable.

To know more details about return policy, please check our ‘return policy’ page.

Order cancellation:

Generally, in the event of cancellation of any order by the seller, the order payment will be refunded within 48-72 hours. If you find any issue regarding your refund, you can contact us on


Any complaints about items or the seller should be submitted to our support team. Please email:

Each case will be looked at individually and the seller will be in contact.